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Scam alert from the Council

The City of Edinburgh Council


Our Trading Standards team want to alert the public to a scam offering an alarm system for calling for assistance. Hoax calls are made claiming to be from the doctors surgery. If in doubt hang up - the person will always call back or write to you if it’s important #beatscams



In order to simplify the way Edinburgh residents can contact their Community Policing Team four new mailboxes have been established for each locality plus a dedicated mailbox for the City Centre.

The new mailboxes will be monitored by more officers and aim to provide a clearer single point of contact for email correspondence in each area. Contact can be made with immediate effect at:

• North West Edinburgh – This email address is being protected from spambots. You need JavaScript enabled to view it. Council Wards: 01 Almond; 03 Drum Brae/Gyle; 04 Forth; 05 Inverleith; 06 Corstorphine/Murrayfield

• North East Edinburgh – This email address is being protected from spambots. You need JavaScript enabled to view it. Council Wards: 12 Leith Walk; 13 Leith; 14 Craigentinny/Duddingston; 17 Portobello/Craigmillar

• South West Edinburgh – This email address is being protected from spambots. You need JavaScript enabled to view it. Council Wards: 02 Pentland Hills; 07 Sighthill/Gorgie; 08 Colinton/Fairmilehead; 09 Fountainbridge/Craiglockhart

• South East Edinburgh – This email address is being protected from spambots. You need JavaScript enabled to view it. Council Wards: 10 Morningside; 15 Southside Newington; 16 Liberton/Gilmerton

• City Centre – This email address is being protected from spambots. You need JavaScript enabled to view it.
Council Ward: 11 City Centre

Until now there have been 17 Community Policing Team mailboxes in operation across Edinburgh’s four policing sub-divisions. This has caused some confusion for those seeking to contact local officers and has lead to delays in responding to queries.

The previously used mailboxes will remain in operation during a transition period and in due course these will be closed.

Message from the Police

Distraction Theft
Dear all,

There has been an increase in Bogus Workmen/Distraction Theft incidents in the wider Edinburgh area in recent weeks. Please see below advice in relation to this:

Most people who call at your door will be genuine, but sometimes someone may turn up unannounced with the intention of tricking their way into your home.

If someone calls:
LOCK – Keep your front, back, & side doors locked, even when you are home.
STOP – Before you answer, stop & think if you are expecting anyone. Check that you have locked the back door & taken the key out. Look through a spy hole to see who it is.
CHAIN – If you decide to open the door, put the door chain or door bar on first if you have one. Keep this on while you are talking to the person on the doorstep.
CHECK – Even if they have a pre-arranged appointment, check identity cards carefully. Close the door while you do this. If you are still unsure, look up a phone number in the phone book or online & ring the organisation to verify their identity. Do not use a phone number on the identity card as this may be fake.

Bogus callers may be smartly dressed & claim to be from the council, police, or utility company. They can also turn up as builders, gardeners, or other trades & try to trick you into paying for unnecessary work. You should never agree to have work done by someone who is just ‘cold calling’. If you think work needs done get at least three quotes from trusted companies.
Use The Edinburgh Trusted Trader Scheme to find tradespeople who have been checked & vetted by both Police & Trading Standards officers. Information on this Scheme can be found here- or by phoning 0131 513 9921.

If you think a bogus caller or doorstep criminal has called on you, or been in your street, report this to the police immediately on ‘101’ non-emergency or ‘999’ in an emergency.
If you would rather remain anonymous, you can report incidents to Crimestoppers on 0800 555 111.
For further crime prevention advice-…/home-and-personal-property/ or contact your local Crime Prevention Officer by contacting ‘101’.




  • Remember to keep windows locked.
  • Remove the keys and keep them out of sight in a safe place.


  • If your front and back doors are not secure, neither is your home. Keep them locked even when you’re at home
  • Make sure doors, locks and frames are strong and in good condition.
  • Consider fitting five-leaver mortise deadlocks to all external doors.


  • Never leave a spare key in a convenient hiding place such as under the doormat, in a flowerpot etc.
  • Never leave your house or car keys in or near a door or window.

Outdoor Lighting:

  • Good outdoor lighting can put off or draw attention to a housebreaker.
  • Use high-efficiency low-energy lighting controlled by a dusk-to-daw switch so that it comes on only when it’s dark.
  • Lights can also incorporate a movement sensor, which brightens the light if activated.

Gardens, gates and fences:

  • Fit a strong, lockable, high gate across the passageway to stop a thief getting to the back of your home where they can work without being disturbed.
  • Housebreakers don’t like gravel, it’s noisy to walk on.
  • A hedge along the boundary of your property can put thieves off, make sure that passers-by can still see the front of your home so that a thief can’t work without being seen.


  • Never leave it unlocked.
  • Additional bolts can be used to secure a garage door.
  • Consider using a garage defender.


  • Use a good quality padlock and fit coach bolts to hinge and hasp plates.
  • Secure your shed window internally with a metal grill.
  • Padlock and chain valuable items in your shed.
  • Consider anchoring pushbikes to something secure (ie floor or wall)

Alarms / CCTV:

  • Many homes are alarmed or covered by CCTV and may act as a deterrent, but your homes physical security is still paramount.
  • Consider whether you need an audible-only alarm or a monitored alarm.
  • Consider the quality of images needed for CCTV and night-time recording abilities.

Property Marking:

  • It is good practice to mark property, and ideally keep photographic detailed records of valuables. (ie pushbikes)

If you see anyone acting suspiciously in your neighbourhood, call the police on 999 or 101.

Contact our local Community Policing Team ,Sergeant Kieran Dougal, Constable David Crow and Constable Eric Jones, on:

This email address is being protected from spambots. You need JavaScript enabled to view it.

And catch dates of local home security events on Twitter at @EdinPolSW

For further information please look at the following websites:

Protect yourself! Here’s how

Here are some leaflets giving Police Scotland advice on home security, personal information security, personal safety. Please click the graphics to download full-sized leaflets.  Please also distribute them as much as possible.

  home security guide oct 14   housebreaking security advice holiday   ioc personal information toolkit
  personal safety booklet    police scotland home security trifold

Neighbourhood Watch Scotland

Concerns about crime in Colinton have been raised at a recent Community Council meeting. Advice on setting up a Neighbourhood Watch scheme in your area can be found at: